A critical element of using IT strategically is making sure it is running smoothly. After all, when something goes wrong with your IT, everything grinds to a halt. Proactively managing your IT to avoid surprise downtime and make sure you are always up to date with patches and upgrades is step one of a strategic IT plan. PBS will provide you with IT Services that will  give you peace of mind, and provides you with the professional, responsive, and flexible support you expect.

Proactive Maintenance Plan

It is our goal to assist our customers in whatever way possible. If you sign up for our Proactive Maintenance Plan, we will provide you with unlimited services.

Services Include:

  • Remote and Onsite Support
  • Real­-time Monitoring
  • Help Desk Support
  • Automated (behind the scenes) Maintenance
  • Data Backup and Disaster Recovery

Endpoint Security

We are partnered with Bitdefender, one of the leading commercial security products currently available. It is specifically designed to support our needs of a lightweight, highly detecting antivirus with a large virus definition database in order to keep our customers safe on all workstations and servers as required.

Services Include:

  • Behind the scene scans
  • Active monitoring of security events
  • Full reports of security events

24/7 Monitoring

We provide remote monitoring of computer systems. We will take care of any necessary problems that arise in order to keep your networks healthy, and to assure that your devices are running smoothely at all times.

Services Include:

  • Reboots for Antivirus Disinfection
  • Patch Installations
  • Content Checking
  • CPU Utilization
  • Memory Utilization
  • Disk Storage Capacity
  • Running Processes or Applications

Desktop Management

We manage the desktops that our clients use. Our goal is to lessen the headaches and stress that may ensue from working on a PC five days a week. We will manage any software installations, hardware issues, contacting software support lines, slow PCs, and the other issues computers may face during their lifespan.

Services Include:

  • Administrative Tasks
  • Thorough Reporting
  • Security Event Monitoring

Patch Management

PBS provides full patch management through our patch manager system, giving us notification when new patches are available. It also gives us the ability to roll out the patches as we choose, so that we do not interfere with our customers' work hours. We will automatically take action as needed in accordance with pre­defined criteria including, scheduling of installation, configuration changes, and rebooting if necessary.

Onsite Support

Our onsite support enables you to increase your existing technical support capabilities quickly and cost efficiently. We take great care in allocating the right resources for the assigned task. Whether it is for a short, one week engagement to provide backfill, troubleshoot an unforeseen issue, or provide a long-term, fully managed IT service, we offer the best support for your business needs.

Services Include:

  • Improve operational efficiencies
  • Supplementary Support on short notice
  • Flexible service plans

Help Desk

As the demands of consumers around the world continue to grow, so too should the infrastructure that responds to them. However, the amount of resources required to operate and maintain your own Help Desk often makes it challenging to provide your clients with the response that they deserve. With PBS’ Help Desk, we build the foundation and the support structure for your company, freeing up your resources, while exceeding the expectations of your clients. Our services will offer support for software and hardware, reduce operating costs, and free up your employees' time.

Consulting Services

Today's IT needs to support business operations, and arrange a responsible migration plan to direct the business toward future initiatives: ­ To be more secure, more mobile, and more virtualized.

Services Include:

  • Network Topology
  • Server Infrastructure
  • Network Services
  • Network Applications
  • Network Security

Mobile Device Management (MDM)

Through N­-able, we have the ability to manage and monitor our customers’ mobile phones at their request. We are provided with a location map, phone specifications, and an active monitoring of the phone’s overall health. This also includes mobile security. Should your phone become lost or stolen, we are able to track its location, and lock it for your safety.

Managed Wi-Fi

Ruckus Unleashed is a controller-less wireless LAN solution that enables SMBs to deliver an optimal wireless experience at an affordable price point. Configure in 60 seconds and deployed in minutes, Ruckus Unleashed eliminates the complexity pitfall of a controller-based WLAN. 

Services Include:

  • Fast connections
  • Increased Capacity
  • Easy device onboarding
  • Features for Guest Users
  • Customizable Portals for Branding and Marketing

request a quote

Want to receive a quote? Fill out the form below and our team will reach out to discuss your needs further.

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All aspects of my interaction with PBS have been impressive and have exceeded my expectations. We are a long term satisfied customer that would recommend PBS to everyone.

  • Reno Amadori
  • CSSC Incorporated